Terms & Conditions
Welcome to www.vhpm.co.za, please take a moment to read our Terms and Conditions in order to understand how they apply to your use of our website. These Terms and Conditions apply to your use of our website, www.vhpm.co.za. All users are bound by these Terms and Conditions and by registering or using the site at all, you recognise that you’ve read and understood these Terms and Conditions and agree to be bound by them. Please do not use our website if you do not agree to be bound by these Terms as all online purchases from our website are subject to these Terms and Conditions.
Online Terms and Conditions
These Online Terms and Conditions are a contract between you and www.vhpm.co.za. The company has its physical address at 22 Hodgson Street, Vergesig, Durbanville and www.vhpm.co.za elects this physical address for all purposes regarding these terms and conditions, whether for legal notice or serving of other communication documents of any kind.
This site is run and controlled from the Republic of South Africa. As such it is governed by South African legislation and any disputes arising in relation to our agreement with you shall, to the extent permitted by law, be subject to the exclusive jurisdiction of the South African courts.
Disclaimer and limitation of liability
Use of our website, www.vhpm.co.za is entirely at your own risk. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products/services.
The information, content, services, and features of the website, including text, graphics and links are provided on an “as is” basis. www.vhpm.co.za does not represent that the website or any content, service or feature of the website will be error free, or that it will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality or that the website or the servers that make it available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our website or the purchase of any of our products/services. www.vhpm.co.za does not give any warranty, express or implied, in relation to the operation of the website. Information, ideas and opinions expressed on this website should not be regarded as professional advice. You accept and agree that your reliance on any information contained on the website is entirely at your own risk.
www.vhpm.co.za cannot ensure that any files or other data that you download from the website will be free of viruses or contamination or destructive features.
www.vhpm.co.za is not responsible for the acts or omissions of any third parties in connection with the use of the website.
www.vhpm.co.za is not liable for any damages, liability or harm caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of the www.vhpm.co.za website, whether for breach of contract, delict, or any other cause of action. You are encouraged to report any such performance failures or errors to www.vhpm.co.za
www.vhpm.co.za is not liable for any indirect, consequential, special, incidental or punitive damages, including lost profits, even if www.vhpm.co.za has been advised of the possibility of such damages.
These Online Terms and Conditions do not affect your statutory rights, including your rights under any applicable consumer laws, which cannot be altered by contract.
Content on the www.vhpm.co.za website
All content on the website, such as information, text, pictures, photographs, graphics, interfaces and the design, structure and arrangement of the content, belongs to www.vhpm.co.za or is licensed to www.vhpm.co.za and is protected by law. You may not copy, reproduce, upload or post any of the content on the website without www.vhpm.co.za prior written permission. As such, www.vhpm.co.za and its suppliers retain all copyright and other rights to services as well as listings, information, images, videos and databases.
Links to third party websites
Changes to Terms and Conditions
www.vhpm.co.za may at its own discretion periodically update or change the Terms and Conditions without notice. Please ensure that you check these Terms and Conditions from time to time, in order to satisfy yourself with any updated or revised Terms and Conditions. The date from which the current set of Terms and Conditions came into effect is included within the Terms and Conditions and will also be updated accordingly for as long as the website continues to exist and be operated. www.vhpm.co.za is entitled to terminate these terms and conditions or close down the website at any time, subject to processing any pending purchases.
Changes to www.vhpm.co.za website
The content on the website and the products and services offered may change from time to time. No notice of any changes will be given to you. www.vhpm.co.za may also interrupt the operation of the website, or any part of the website, to perform routine or non-routine maintenance, to correct any errors, or make other changes.
If you do not comply with these Online Terms and Conditions when accessing or otherwise using the website, www.vhpm.co.za has the right to suspend your access to the website temporarily or permanently without notice to you, depending on the severity of your actions.
Invoices & Payment
Upon your signed agreement for us to carry out estimated or pre-booked work, a deposit payment of materials plus 50% labour of the total is payable immediately. We reserve the right to request full payment in advance at our discretion.
Upon completion of work you will be invoiced, for which payment is due on receipt. Vick’s Home Plumbing & Maintenance reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 4% over the base rate until payment is received by us in full.
You accept sole liability to make payment in full unless you disclose when initially instructing us, to carry out work and/or supply materials that you are acting on behalf of a third party.
Where the date and/or time for work to be carried out is agreed, we will use a reasonable endeavour to ensure that the tradesperson attends accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the tradesperson, or for the late or non-delivery of materials.
We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control and we will be entitled to a reasonable extension of the time for performing such obligations.
Title to Goods
Goods supplied and delivered by us to you, or your premises shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:
- Retake, sell or otherwise deal with or dispose of all or any part of these goods.
- Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
- Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.
The risk in such goods will pass to you on delivery to you. You must insure them at replacement value and if asked, you must produce evidence that they are properly insured.
Vick’s Home Plumbing & Maintenance are committed to providing professional, top quality service to every customer. If, after we have carried out the work, you are not wholly satisfied with our service(s) you must provide us with written notice within 12 months. You must allow us and our insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.
For your peace of mind, we provide a 12 month guarantee on labour carried out by a Vick’s Home Plumbing & Maintenance tradesperson, in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.
The guarantee will become null & void if the work/appliance completed/supplied by us is:
- Subject to misuse or negligence.
- Repaired, modified or tampered with by anyone other than a Vick’s Home Plumbing & Maintenance tradesperson. We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.
We will not guarantee any work in respect of:
- Blockages in waste or drainage systems.
- Any work undertaken on instruction from you and against the written or verbal advice of the tradesperson.
Work is only guaranteed in respect of work directly undertaken by us and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
Where we agree to carry out work on installations of inferior quality (or over ten years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.
Other terms and conditions
Additional terms and conditions may apply to specific products that are made available through the www.vhpm.co.za website and to other features that are made available on the website such as competitions. Those additional terms and conditions form part of these Online Terms and Conditions and you agree that you are bound by them. If there is a conflict between these Online Terms and Conditions and any specific terms and conditions applicable to any particular product or service or feature of the website, the specific terms and conditions will apply.
Interpreting the contract, governing law and dispute resolution
These Online Terms and Conditions are governed by the laws of South Africa, regardless of conflict of laws principles.
A court may find that some of the provisions of this contract are not enforceable. If this occurs, the remaining provisions of the contract will continue to apply. www.vhpm.co.za will replace the affected provisions with new provisions that achieve the intended purpose but that are capable of being enforced in South Africa.
All the information gathered in the online forms on the website are used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms and Conditions of use for this service. None of the information will be sold or made available to anyone.
How we use collected information
Vicks Home Plumbing & Maintenance may collect and use Users personal information for the following purposes:
- To improve customer service
The information you provide helps us respond to your customer service requests and support needs more efficiently.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends and administer the Site.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes